Supplier Identification

RetreatChef.co.uk is a website owned and operated by Kirsten Huesch.

Our registered office address is: 167-169 Great Portland Street, 5th Floor, London W1W 5PF.

Privacy Policy & Cookies

We are registered with the UK Information Commissioners Office and our registration number is ZB863761.

The website is owned by Kirsten Huesch who is also the data controller.

Cookies & monitoring

Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

• Strictly necessary cookies – These are cookies that are essential to the operation of our website.
• Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
• Functionality cookies – These cookies are used to recognise you when you return to our website.
• Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

• The IP address of your computer.
• The referring website from which you have got to our website from.

The reasons for this are:

• To make ongoing improvements to our website based on this data.
• To see our most popular sources of business.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Disclosure of personal data

We may disclose your personal data:

• To other registered users of the site on an individual basis in order to fulfil the site’s purpose of uniting retreat hosts and retreat chefs – although initial contact will be handled by us as an intermediary
• To agents and service providers we use to provide our services, where necessary to provide those services (for payment processing, for example).
• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

Service Information

Limitation of liability

The role of RetreatChef.co.uk is to help retreat organisers find retreat chefs.  We act solely as an introducer.  We are not able to offer guarantees or indemnities in respect of any commercial or other arrangements between retreat organisers and chefs or any other third parties.

For retreat organisers, we are not able to guarantee or verify the availability, capability or qualifications of the chefs who provide their details via the site.  We will take reasonable steps to help you make the best choice by facilitating testimonials where possible and available, though we cannot guarantee the accuracy of testimonials.

Where we offer a service to proactively find candidate chefs for you as a retreat organiser, we are unable to guarantee that we will be able to find suitable candidates or that they will meet your requirements.  As above, we act only as an introducer and are unable to guarantee or accept any liability for their work.

For retreat chefs and other service providers, we cannot guarantee or underwrite payment for work or any other services you provide for retreat organisers.

User Profiles

As part of the registration a basic profile will be created. For retreat chefs, this will be linked to their listing. We accept one profile per individual – duplicate or additional profiles for the same individual using a different email address may be removed or made unavailable for viewing. If for business reasons you want to create separate profiles, each of these will have to have a paid listing attached to them and be sufficiently different from other profiles by the same person.

We reserve the right to amend profiles to correct classification i.e. ensure that hosts and retreat chefs are registered as such.

Right to Cancel

Subscriptions

You may cancel your subscription at any time by contacting us using the contact form provided on the site.  The cancellation will become effective at the end of the period for which you have already paid. 

If you request cancellation less than 5 working days before the next scheduled payment, we cannot guarantee that payment will not be taken as this may be beyond our control.  In this event the cancellation will be effective from the end of the following period. 

No refunds will be available for subscriptions where payment has already been taken or initiated, or partial refunds for cancellations mid-period.

Chef finding services

Where we provide a service to you as a retreat organiser whereby we proactively find candidate chefs for you, you may cancel this up to the point where we provide you with their names and/or contact information.  Once we have provided you with that information, cancellation is no longer possible and you will be liable for payment in full.  You will not be entitled to a 14-day cancellation period.

We will not charge you if no candidates are available or we are unable to fulfil the service for any other reason.

Digital products, services and downloads

By downloading any digital products or services, you accept that you waive your entitlement to a 14-day cancellation period under the Distance Selling Regulations.  No refunds are available for downloads.

Physical goods

For any physical goods we may offer from time to time, all customers have the right to cancel their orders for goods under the Distance Selling Regulations which gives consumers extra protection when buying online.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 14 working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unles we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

• for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
• for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
• for the supply of audio or video recordings or computer software if they are unsealed by you.
• for the supply of newspapers, periodicals or magazines.

Notices

All notices you send us must be sent to the contact details on this site using the contact form. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

Conclusion

These terms are governed by the laws of England and Wales.  Any contract for the purchase of goods or services from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.